Swiss Himmel is a leading company in the industry and we are seeking a highly motivated and skilled individual to join our team as an Associate. In this role, you will have the opportunity to work on exciting projects and make a significant impact on the growth of the company. Our ideal candidate is someone who is passionate about their work, has excellent problem-solving skills, and is committed to delivering high-quality results. If you are looking for a challenging and dynamic work environment, this is the opportunity for you!
Designation: Associate
Location: Switzerland
No. of Positions: 1
Job Description:
- Possess a solid understanding of and have experience with most of the following network technologies: HSRP/VRRP, OSPF, ISIS, BGP, NAT, ACLs, IPSEC, and SNMP. Knowledge of NSX-T / NSX-V.
- Solid knowledge and familiarity with Checkpoint, F5, Proxy Bluecoat, Forcepoint, Cisco and Tufin.
- In depth knowledge of troubleshooting and monitoring tools like TCP dump & Wireshark required.
- Good knowledge of Python scripting.
- Bachelor / Master degree in computer science.
Following Cisco and Checkpoint certifications are a plus CCNP / CCIE preferred CCSA / CCSM preferred
(1.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
(2.) To provide support for on call escalations orL3 level support and doing incident and problem management
(3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.
(4.) To adhere to quality standards, regulatory requirements and company policies
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
(6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Experience: 4.5 – 8 Years
Qualification: B-Tech
Skill (Primary): Technical Skills-Networking & Communication-Network Security Protocols
Band: TP
Job: Consultant