Join Swiss Himmel GmbH in Basel, Switzerland!
Are you a seasoned IT Delivery Manager with deep expertise in Telecom (CMT – Communication, Media, and Technology) transformations, particularly within the BSS and OSS domains? If so, Swiss Himmel GmbH is looking for you!
About the Role:
As a Senior IT Delivery Manager and Telecom SME, you will play a pivotal role in driving technology innovation, modernization, and transformation. You will lead the consolidation and integration of technologies across BSS and OSS, unlocking the full potential of our partners through your solution-oriented approach and comprehensive IT consulting expertise. This role emphasizes the expertise on execution of strategic planning, process improvements and deliver with the track record of handling high-impact issues and tasks involving senior stakeholders and business partners.
Role and Responsibilities:
· Lead IT Transformation: Drive the digital IT transformation journey. You lead challenging IT integrations, IT projects and assisting on 3rd party IT vendor collaboration.
· Client Engagement: Closely working with client stakeholders through monthly governance calls and regular Weekly Meetings and effectively managing the risks through mutually acceptable mitigation plans.
· Digital/BSS/OSS Expertise: Leverage your deep knowledge of Business Support Systems (BSS) and Operations Support Systems (OSS) to guide complex integration like Amdocs, Cramer and Nokia and consolidation projects.
· Project Scoping and Estimation: Develop project scope, assist client engagement teams about proposals, co-ordinate estimation of the project, anchor resource planning, develop and review quality plans, create risk mitigation plan, monitor development activities, review and evaluate release scope, ensure proper technical documentation, track the release with an objective to ensure technical delivery of a release of the deliverables within guidelines.
· Boost Efficiency, Automation and AI: Identify the repeated task in the current project and come up with the AI powered solution which can reduce the manual work and streamline workflows and enhance value. Track and report efficiency gains to stakeholders monthly.
· Implement DevOps Way of Working (WoW): Lead the Agile scrum teams to work on the DevOps way of working with Agile methodology. Define the process and drive the changes and ensure alignment with stakeholders for successful implementation.
· Extensive experience in Digital Transformation: Collaborate with stakeholders across Business IT and Vendor Management to define target operating models for digital transformation programs aligned with various constructs like Managed Service, Fixed Price, Time & Material, and SLA/KPI-based models.
Candidate Must have:
· Degree in IT or Engineering.
· 15+ years of experience in the CMT sector.
· 15+ years of experience managing IT delivery streams with 100+ resources, across agile, waterfall, hybrid, and other methodologies.
· 5-7 years of experience as a consultant with a strong understanding of the Global
Delivery Model and IT service industry.
· 5+ years of experience in a technical-managerial role focused on:
o Solution Architecture Consulting and Design
o Pre-sales
o Customer & System Integrator Partner engagement
o Product Management & Positioning
o Co-creation of solutions
o Business requirement consulting
o Customer Delivery / Program Management
· In-depth knowledge of building and managing large teams and executing complex digital transformation projects in the CMT sector.
· Ability to define and oversee an operating model for complex IT initiatives, such as digital transformations.
· Experience in contract and SLA/KPI management
· Proficiency in Agile execution models (SAFe, Spotify) and software best practices/frameworks (DevSecOps, SRE).
· CMT Digital/BSS/OSS Subject Matter Expert: Extensive experience with solutions like Storyblok, SAP TUA Hybris, Openshift, Elastic, Datadog, LLMs of hyperscalers, Amdocs, Cramer and Nokia solutions.
· Proven Project Management Skills (SAFe Agile): Expertise in scope & cost management, delivery, change management, reporting, risk management, resource planning, project development, and support, ensuring on-time and within-budget delivery. Agile or project management certification is mandatory.
Domain Expertise:
· CMT Domain Expertise
· Digital/BSS/OSS SME. Knowledge on the integration of multiple systems (Amdocs,Cramer and Nokia etc..).
· Experience in Transformation in digital area with good understanding of CMS and TUA platforms