Swiss Himmel is a cutting-edge technology company and is seeking a talented CFS-Platform Engineering-Wintel candidate to join our team. In this role, you will be responsible for providing technical expertise and support for our Windows and Intel-based systems, with a focus on ensuring the stability and performance of our platform. Our ideal candidate has a strong background in Windows server administration, virtualization technologies, and a solid understanding of Wintel architecture. If you are passionate about technology and have a drive to tackle complex problems, this is an excellent opportunity to advance your career and make a real impact.
Designation: Associate
Location: Switzerland
No. of Positions: 1
Job Description:
Wintel System Administrator
Your role:
Do you have a knack for technology? Are you at your best when supporting others? We re looking for someone like that to:
- Provide global production support for the Windows distributed infrastructure while on shift.
- Address incidents picked up by the monitoring systems alerting on global Windows infrastructure within a timely manner.
- Resolve problem tickets allocated to team on central management tools (e.g. SNOW).
- Implement requests for service as generated in manual and automated ticketing systems (e.g. SNOW, etc).
- Regular verbal and written communication with business partners and other support teams to clarify details of incidents or service requests to maintain production stability and meet established SLA s.
- Liaise with vendors to analyze crash dumps, or infrastructure problems.
- Write technical documentation as needed.
- A solid understanding of a Windows-based operating system, preferable Windows, 2012, 2016, 2019, DHCP and DFS , Windows Clustering(Understanding of Citrix, VMware, MOM, AD, Exchange 2003, 2010, Lync, will be a big advantage.
Must Have:
- University degree with 8+ years’ experience in supporting WINDOWs based distributed computing environment with a large number of systems (2000+).
- A solid understanding of a Windows-based operating system, preferable Windows, 2003, 2008, 2012, 2016 & 2019 (Understanding of Citrix, VMware, MOM, AD, Exchange 2003, 2010, Lync, will be a big advantage).
- Provide projects support for the Windows distributed infrastructure, preferably worked in Storage Migration, DC Exit, OS Migration, Windows estate wide remediation projects and BCM/Isolation tests, Power down activities.
- Good troubleshooting skills with knowledge of key operating system concepts, ability to contribute to and work in a team, Strong inter-personal and communication skills, Independent problem solving skills are key skills for role.
- Familiarity with fundamental networking/distributed computing environment concepts, such as NFS, routing, troubleshooting network related issues.
- Basic understanding of the Banking and Finance industries with previous job experience.
- Understanding and working knowledge of authentication and naming services, including NIS, LDAP with Kerberos, Power Broker, DNS, NTP, and ITIL.
Desired Skills:
(1.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
(2.) To provide support for on call escalations or L3 level support and doing incident and problem management
(3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.
(4.) To adhere to quality standards, regulatory requirements and company policies
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
(6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Experience: 4.5 – 8 years
Qualification: BE/B.Tech/BEng (Hons)
Skill (Primary): CFS-Platform Engineering-Wintel
Band: TP
Job: Consultant