Join us as at Swiss Himmel GmbH, Basel, Switzerland as an Identity and Access Management Lead and SME, leveraging your expertise in IAM Security Operations with strong understanding of IAM concepts, security best practices, and relevant technologies. This role emphasizes the expertise on execution of strategic planning, process improvements and deliver with the track record of handling high-impact issues and tasks involving senior stakeholders and business partners. Responsible for providing expert-level technical support, troubleshooting complex issues, and leading a team of support engineers. This position requires a deep understanding of IAM principles, technologies, and best practices, as well as strong leadership and communication skills. You will play a critical role in ensuring the availability, performance, and security of our IAM systems.
Role and Responsibilities:
• Lead, mentor the IAM Security Operations team, fostering a positive and collaborative work environment.
• Handle critical Incident management calls related to outages and performance issues. Ensure the issues are addressed timely manner minimise business impact.
• Collaborate with Product teams to migrate the IAM platforms traditional Java application platform (JAP) to a container as a service (CaaS) environment and to Azure cloud based services.
• Troubleshoot and resolve complex IAM related issues, including authentication failures, authorization problems, provisioning errors, and performance bottlenecks.
• Analyze system logs, identify root causes, and implement corrective actions.
• Implement and monitor systems using tools such as AppDynamics, Grafana, Osmosys, Splunk, and Prometheus.
• Identify opportunities for automation and develop scripts or tools to streamline IAM processes and improve efficiency.
• Responsible for the deployments and maintain Kubernetes, OpenShift, Jenkins for continuous integration and delivery.
• Analyze vulnerability reports and prioritize remediation efforts. Collaborate with system owners to implement security patches and mitigations.
• Support compliance audits and assessments (e.g., FINMA, SOX, HKMA, RBI) and ensure adherence to security policies and regulatory requirements.
Candidate Must have:
• 10+ years of hands-on experience with Identity and Access Management Services
• 5+ years of experience in leading and managing the L2/L3/Security Operations support teams
• Track record of handling senior IT stakeholders and business partners
• Experience in supporting compliance audit and assessments
• Very good exposure to Incident, Problem, Request and Change management processes and Service Now Tools
• Excellent knowledge of data analysis tools (such as Excel and / or VBI), data extraction tools (such as PowerShell / SQL)
• Hands-on experience in develop and maintaining SPLUNK dashboards, reports, alerts and proficiency in analyzing log data from various sources to identify patterns, anomalies, and trends
• Proficiency with monitoring tools including AppDynamics, Grafana, Osmosys, and Prometheus
• Experience with Kubernetes, Kafka, OpenShift, Jenkins, Odyssey
• Experience with Scheduling tools such as Control-M, Cron, Amplify job system framework.
This is the one we use in IAM applications.
• Hands-on experience in setting up pipelines and working with version control systems
• ITIL Foundation Certification
• Capable of understanding client needs and translating this into products and services
• Ability to manage resolution of complex issues
Domain Expertise:
• Detailed exposure to IAM Concepts and Practices
• Good understanding of Access Control Models (RBAC, APAC and PBAC)
• Experience with Privileged Access Management, Access Management and Provisioning
• Very good understanding of Technical Identities